Hi Cathy,Thank you for posting your query in Microsoft Community.We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.This issue may occur due to corrupt device drivers or settings.Method: 1I would suggest you to run hardware and devices troubleshooterand check if it helps.
Please follow these steps:a. Type troubleshooting in the search box on taskbar.b. Click troubleshooting in the search results.c. Click ' View all' and then click ' Hardware and Devices'.d.
Click ' Next' and follow on-screen instructions.Method: 2Usually when you install Windows 10 all the drivers for the hardware gets installed with the operating system files. If you are facing any issues with the driver’s installation, then I would suggest you to go to the device managerand right click on the device so that you will have the option to upgrade the drivers. If you are still facing the issue, then you can download the drivers for that particular hardware from the manufacturer’s website and install in compatibility mode. Alsocheck with the computer manufacturer to see if there are any updated drivers for Windows 10.Make older programs compatible with this version of WindowsHope this helps in resolving the issue. If issue persists, do get back to us.
We will be happy to assist you.